VIR为啥给我退款了？

This invoice is currently marked as “Collections” which means it’s unpayable without contacting support. If you’d like to pay this invoice and clear up your account status, please click the button below 我的订单本来支付成功了，今天给我退款了，然后订单标记成COLLECTIONS，上面这段的意思是，让我支付服务单的费用吗？15刀？就只有我碰到这总情况吗？