甲骨文账号老早前被盗了刚用原邮注册提交SR这么回复的

懂英语的大佬帮忙看下我该怎么操作 As per the check – cloud account name – xxxx – idcs – https://xxxx.identity.oraclecloud.com/ui/v1/adminconsole I can see there are 3 users – [email protected] [email protected] [email protected] – this account email is – [email protected] It looks like your account is compromised and changes have been done to the user accounts. please do confirm. IF ITS COMPROMISED- WE WILL NEED A COMPLETE NEW ADMIN ACCOUNT TO BE CREATED – IT SHOULD BE DIFFERENT , NOT MATCHING TO EXISTING ACCOUNT. In order for Support to help with admin creation please note that we require additional details as follows: 1. MOS SR has to be submitted using the cloud account associated CSI (Mandatory) 2. Have a Director or VP support this change from your end (Mandatory) – if its a paid account 3. Provide Authorization Email From tenancy admin . 4. Requester (you) to have a valid email address containing the company @domain. SEND THE BELOW FILLED IN TEMPLATE FROM THE NEW ADMIN EMAIL TO THE TENANCY ADMIN AND ASK THE TENANCY ADMIN TO APPROVE . ATTACH THAT EMAIL CONVERSATION IN THE SR AS A PDF As such, please attach a copy of the authorization approval email to the Service Request, with the following information: ————————————————————————————————————————————————- I authorize Oracle Support to create the following User as (Account Administrator OR Domain Administrator OR Order Activator) on my Cloud Account. Full Name: Email Address: Role: Account Administrator / Domain Administrator / Order Activator SR#: 3- Identity Domain/Cloud Account/Tenancy or Order Number or Subscription ID: ————————————————————————————————————————————————- This authorization email must be sent by the authorization provider from the Sold To party (End User) domain email account i.e. [email protected], instead of personal accounts such as gmail.com; The authorization email cannot come from the User that will be set as Admin (ideally, it should come from the present Administrator); The attachment format must be in email/message format (.msg, .EML, .pdf), not a screenshot